Delivery

How Delivery Works

• • What happens if I miss my delivery?
• • Are there penalties for canceling an order?
• • Can someone else receive my order?
• • How long does delivery take?
• • When do you deliver?
• • Where do I meet my delivery driver?

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What do I do when things go wrong?

• • What should I do if I receive a damaged product?
• • What should I do if my order is late?
• • What should I do if my order doesn’t arrive?
• • What should I do if I received incorrect items?
• • I didn’t receive a confirmation e-mail or text. What now?
• • How do I contact my driver?

Delivery Order Statuses

• • Where is my order?
• • What does it mean when my order is delayed?
• • What does out for delivery mean?
• • What does arriving soon mean?
• • What does order arrived mean?

How Do I...

• • How do I change my order after I’ve already placed it?
• • How do I add special delivery instructions?
• • How do I see my order status?
• • How do I reschedule my delivery window?
• • How do I schedule a delivery?

About Drivers

• • How do I tip my driver?
• • Can I rate my driver?
• • Who are your drivers? How do I know I can trust them?